Terms

Quality Guarantee

Quality is the first word in our slogan and our goal. We strive to produce the best candles in the world. Each of our candle makers is a real candle lover, and won't knowingly let a bad candle be sold. Due to our hand pouring process, you may notice small differences in color or the height of the wax in containers. This is normal. By hand pouring our own candles, we are able to control quality. If you final problem with any of our products, contact us immediately via sales@gbccc.com or via our toll-free line: 1-888-422-2289. We will do whatever it takes to ensure your satisfaction.

Sales Tax

We are required to collect 6% sales tax for all shipments to West Virginia

Shipping and Handling

All orders are shipped via FEDEX or UPS ground.

Returns and Shortages

No returned merchandise will be accepted without prior permission. Shortage or damage claims should be reported within 10 days of receipt of merchandise. Call us on our toll-free line at 1-888-422-2289.

Restocking Charge

A 20% restocking charge in addition to freight charges will be added to all refused orders or those returned without prior approval.

Problems

We pack our orders with great care. If you should receive an order in broken or damaged condition, please contact us immediately for instructions. In the event that a claim is made for damages, the original packing material must be made available to the shipper.